![]() Experience managing volume and navigating ambiguity with resilience.Identify opportunities and offer creative solutions to improve mid-market team processes, resources and customer outcomes.Be a customer advocate by providing feedback to the product team on improving the platform to better solve our customers' challenges.Ensure customer requests are resolved efficiently and effectively in collaboration with other teams such as Support, Account Management, People Science, Marketing & Product.Identify and develop opportunities for expansion where our platform can assist customers beyond their initial use.Proactively drive customer adoption, retention and overall success.Guide customers in pursuit of their organizational goals as a product expert and HR best practice advisor.Effectively manage, prioritize, and support a book of mid-market customers.Improve the world of work by enabling HR teams to amplify the voices of their organizations by ensuring value realization for the partnership with Culture Amp.Culture Amp is looking for exceptional, team-oriented people interested in working within a close-knit customer team that builds effective relationships with thousands of the world's most innovative companies. At heart, you're what we call a #peoplegeek. You're deeply curious and passionate about people and culture. And you'll constantly be thinking about ways in which we can improve our product and the way we deliver it. ![]() You get a kick out of working closely with customers, and you'll make sure that they are in love with us every time a renewal comes around. You're confident in your ability to creatively solve customer problems. You revel in the idea of helping customers launch engagement, performance and development programs that unlock insights and fuel positive change for their employees. You enjoy the idea of managing the end-to-end experience for customers, from the moment they sign up to the point at which they are singing our praises to anybody who will listen. The role is open to candidates in the San Francisco Bay area. Learn more about how Culture Amp can help you create a better world of work at .Ĭulture Amp is looking for a Customer Success Manager to join our North America Mid Market CS team and work remotely and from our office in San Francisco. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company. The most innovative companies across the globe, such as Salesforce, Unilever, PwC, KIND, SoulCycle, Celonis and BigCommerce depend on Culture Amp every day.Ĭulture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. ![]() Join us on our mission to make a better world of work.Ĭulture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. ![]()
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